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FREQUENTLY ASKED QUESTIONS
If you do not see an answer to your question below, reach out to us.
We recommend storing coffee in a cool, dry place, away from heat and light, in its original packaging, or an airtight container.
The levels of moisture present in the refrigerator and freezer can greatly accelerate flavor loss. We don’t recommend storing beans in the refrigerator or freezer.
Coffee is perishable and our whole beans are roasted to order, so we’re unable to accept returns on coffee. But don’t worry—we’re here to help! If there was an error with your order, please contact us at firstname.lastname@example.org within 30 days of your purchase. If you were dissatisfied with your coffee, we will help you track down your soon-to-be favorites.
Individual Coffee Orders
For roasted coffee, you can expect orders placed via our online shop to be roasted and shipped within 3 business days, and for merchandise, your order will take 1-2 business days to process. From there your order will ship with FedEx Home Delivery or USPS Ground, both of which estimate 1-5 business days for shipping.
Your order will roast and ship on the first of the month. From there your order will ship with FedEx Home Delivery or USPS Ground, both of which estimate 1-5 business days for shipping.